Effective Date: 28-05-24
Welcome to Iaantechno.com. This Refunds and Returns Policy outlines the process, conditions, and timeframes for refunds and returns for services provided by Iaan Techno Engineering Pvt Ltd. Our goal is to ensure that you are satisfied with our services and to provide a fair process for handling refunds and returns.
1. Services Covered
This policy applies to all services provided by Iaan Techno Engineering Pvt Ltd, including but not limited to:
- Website development
- Digital marketing
- SEO services
- Social media management
2. Refund Conditions
We strive to provide high-quality services, but we understand that there may be circumstances where a refund is necessary. Refunds will be considered under the following conditions:
- If the service delivered does not meet the specifications or requirements agreed upon.
- If the service is not delivered within the specified timeframe without prior notification and agreement for an extension.
- If there is a significant defect or issue in the service that cannot be resolved within a reasonable timeframe.
3. Refund Process
To initiate a refund, please follow these steps:
- Contact Customer Support: Email us at iaanranjana@gmail.com with the subject line “Refund Request” and provide your order details, the reason for the refund request, and any relevant documentation or evidence supporting your claim.
- Review Process: Our customer support team will review your request and may contact you for additional information or clarification.
- Decision: We will notify you of the decision regarding your refund request within 10 business days of receiving all necessary information.
4. Timeframes for Refunds
If your refund request is approved, the refund will be processed as follows:
- Refunds will be issued within 7 business days of the approval notification.
- Refunds will be made using the same payment method used for the original transaction unless otherwise agreed upon.
5. Return of Digital Products
Given the nature of our services, returns typically do not apply as our products are digital and service-based. However, in cases where a return of a digital product is necessary (e.g., a mistaken purchase), please contact our customer support to discuss the situation.
6. Fees and Costs
There are no additional fees or costs for processing a refund request. However, any third-party transaction fees incurred during the payment process may not be refundable, depending on the payment provider’s policies.
7. Specific Product Requirements
For certain services, specific requirements and conditions may apply:
- Website Development: Refunds will not be provided for work that has already been completed and delivered unless there are clear defects or deviations from the agreed-upon specifications.
- Digital Marketing Services: Refunds for ongoing campaigns will be pro-rated based on the work completed up to the point of the refund request.
8. Contact Information for Customer Support
If you have any questions or need assistance with a refund or return, please contact our customer support team:
Email: iaanranjana@gmail.com
Address: H No. 53, Dimna road, New Ulidih, Jamshedpur, Jharkhand -831012
9. Amendments to This Policy
We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our services after any changes constitute your acceptance of the new policy.
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy.